Support

Frequently Asked Questions

FAQ about One Time Fabrication’s products and services

What types of products do you offer?
We specialize in Santa Maria-style grills, HD steel grates, fire pits, and custom fabrication projects. Contact us for custom designs or unique specifications.
Can I customize my Santa Maria grill?
Absolutely! We offer a variety of customization options, including size, materials, finishes, and additional features. Let us know your vision, and we’ll make it a reality.
Do your grills come fully assembled?
Yes

Do you ship nationwide?
Yes, we offer nationwide shipping within the United States. Additional fees may apply for certain locations or oversized items.
How long does shipping take?
Standard shipping typically takes 7-14 business days, depending on your location. Custom orders may require additional time to fabricate and process.
Can I pick up my grill or custom order in person?
Yes! Local pickup is available at our facility. Please contact us to schedule a pickup appointment.

How do I clean and maintain my Santa Maria grill?
Regularly clean the grate with a grill brush and wipe down the surfaces to prevent rust. For long-term maintenance, apply a food-safe oil to the grate and store the grill in a dry, covered area.
Are replacement parts available?
Yes, we offer replacement parts for our grills, including grates, crank mechanisms, and bushings. Contact us for specific part availability.
What type of wood is best for grilling?
Red oak is the traditional choice for Santa Maria grilling, but other hardwoods like hickory, mesquite, or pecan work great too.

Can you fabricate products beyond grills?
Yes, our team specializes in custom metal fabrication for a variety of projects, from outdoor furniture to industrial components. Reach out with your idea, and we’ll provide a quote.
What materials do you work with?
We primarily work with heavy-duty steel, stainless steel, and aluminum. If you have specific material requirements, let us know!

Do your grills come with a warranty?
Yes, all of our products come with a limited warranty covering manufacturing defects. Please contact us for warranty details.
What is your return policy?
Grills and custom orders are non-refundable and non-returnable. However, if you experience any problems, please contact us and we will do our best to correct the problem.
How can I contact customer support?
You can reach us by phone, email, or through the contact form on our website. We’re here to help with any questions or issues.